We accept returns within 30 days, starting from the day your order was delivered.
There should be no signs of wear and tear, such as creases, stains, or damage.Please note the following:
1.Do not send your return to the address on the original package, as it is not the designated return address. Sending it there may cause a delay in the refund or exchange process.
2. Before shipping your return, please double-check that you are returning OkxKick products. We cannot accept responsibility for the return of non-OkxKick items.
3. If you receive a damaged or defective item, please contact OkxKick Customer Service within 24 hours of receiving the package.
Please note that for all countries taxes, duties are non-refundable.
You can contact our customer service. When we receive your return request, our customer service will assist you with the process.
You can track your return by using the tracking number assigned to your Return Label. Once your return has been received, it can take up to 6 calendar days to process. As soon as it’s accepted, we’ll send you a confirmation email.
Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.